Turn reefer equipment faults into immediate operational action.
Atlato turns a reefer fault into a coordinated response across the driver, maintenance provider, dispatch team, quality team and customer.
For refrigerated carriers, cold-chain 3PLs, food distributors and temperature-controlled fleet operators
What still requires manual action.
Reefer equipment failure or physical damage can put temperature-controlled cargo at risk before the delivery is completed. The equipment alert does not arrange a safe stop, confirm the fault, contact maintenance, organise replacement equipment, protect the cargo, rebuild the delivery plan or update the customer. Your operations team must coordinate each step, often while the truck is moving, parked remotely or operating after hours.
What it costs you.
A delayed or incomplete response can extend temperature exposure, interrupt the route, increase repair and recovery costs and leave customers without a reliable delivery update. When several teams and providers are involved, important actions can be missed between handovers.
How Atlato runs it.
Atlato acts as a 24/7 digital fleet and operations assistant. It turns a reefer fault into a coordinated response across the driver, maintenance provider, dispatch team, quality team and customer.
Connects to your existing systems
Connects reefer fault codes, telematics, the TMS, maintenance records, approved repairers, driver contacts, load requirements and customer commitments.
Monitors and takes action 24/7
Detects unit alarms, power loss, abnormal performance or damage reports. It contacts the driver, gathers the fault details, starts approved checks, calls the correct provider and keeps the delivery plan updated.
Follows your policies and compliance requirements
Uses your severity levels, stop-or-continue rules, cargo limits, breakdown procedure, approved supplier list and safety requirements before taking each action.
Brings people in when approval is needed
Requests approval for a replacement vehicle, emergency repair, transload, route change, customer concession, disposal decision or expense outside the approved limit.
Gives every person a personal digital assistant
The driver receives clear checks, maintenance receives the required fault information, dispatch sees the recovery plan and customer service receives an accurate update.
Maintains a complete, audit-ready history
Keeps the alarm, fault code, temperature readings, driver responses, photos, calls, repair actions, approvals, route changes and final resolution together.
What changes.
Faults become cases
Every alarm starts a structured response, not another unread alert.
Providers coordinated
Repair, recovery and replacement actions are followed through.
Plans stay current
Dispatch and customers receive the latest operational position.
Evidence preserved
Fault details and decisions remain available for claims and audits.
Why the outcome is different.
One fault becomes one continuous case.
- Immediate coordination when reefer faults occur outside office hours.
- Faster access to the correct repair, recovery or replacement option.
- Fewer missed handovers between drivers, dispatch, maintenance and quality teams.
- Consistent customer updates based on the live recovery plan.
Outcomes to measure.
- Time from fault detection to driver contact
- Time to maintenance, recovery or replacement confirmation
- Temperature exposure during equipment incidents
- On-time completion after a reefer fault
- Repair, recovery and cargo-claim cost
More use cases like this.
See this flow running on your operation.
Bring us your systems, your rules and your exceptions. We will show you how Atlato carries this flow from the first signal to the recorded outcome.